Frequently Asked Questions
Who is the Rodgers dealer in my area?
Click on Rodgers Near You and select your country, state and county from the drop-down menus to get the name and contact information for the Rodgers dealer who serves your area.
Is there a Rodgers recital or workshop coming up in my area?
With Rodgers organs installed in churches, schools and performance halls around the country as well as worldwide, the sound of Rodgers is often in the air! We publicize all Rodgers-related events that come to our attention in our Web Calendar, but there are many that take place before we hear about them. It's a good idea to check the website of your local Rodgers representative to see local calendar items.
May I tour your factory?
Rodgers' manufacturing facility in Hillsboro, Oregon, can be toured by appointment if arranged with your local Rodgers representative. Please contact your Rodgers representative a few weeks in advance to schedule your visit. We also offer a brief online factory tour in the "Who We Are" area.
Where can I get your product brochures and music CDs?
How much do your organs cost, and what's the difference between various models?
Talk with your Rodgers representative about your musical needs and the type of space where the organ will be installed. A Rodgers organ is a long-term investment that will be providing value for many decades, so it's worth the time to examine how much organ you truly need. We generally recommend taking a look at the organs on our website (just click on "Organs" in the navigation column at left) to get an idea of what features are most important to you, then talking with the Rodgers representative in your area to discuss cost, specials and financing programs. We'd be happy to put you in touch with each other.
Where can I find information about the age, features, audio requirements, history and/or value of an old Rodgers organ?
Rodgers sales representatives in the field are knowledgable about products we've built over the years, so it's best to start by asking your local dealer. You also can send an email to email@example.com to request an archive search; a member of our staff will email you a product brochure if it is available in electronic form.
I can't figure out one of the organ's functions. Can you help?
First, talk with your Rodgers representative. Often he or she can arrange one-on-one training, or talk you through the process on the phone. When additional help is needed, we have factory product specialists available who can supply more in-depth information.
Where is the serial number on my organ?
Depending on when your organ was built, the serial number may be located a few different places. On many organs, the model and serial information is on a label plate on the bottom side of the keybed. Click here for a guide to finding serial numbers.
Can you provide me with an owner's manual?
Additional or replacement copies of the owner's manual for organs in current production are available from your Rodgers representative. For many older models, owners manuals can be ordered online from the Rodgers Store.
What's your warranty policy?
When you purchase a Rodgers organ, it is just the beginning of a long-term relationship. At the Rodgers factory, we stock thousands of parts to provide long-term product support. New Rodgers organs have a 10-year parts warranty for the original purchaser; service warranties are handled by the local dealer and vary depending on individual business policies. Click here to go to our online product registration page and read the text of our warranties.
Where can I find a technician to fix my organ? Or can I fix it myself?
Authorized Rodgers service personnel can be located through your local Rodgers representative. Rodgers technicians are able to run diagnostic tests, download software updates, obtain schematics and order parts from the factory. Every year, Rodgers provides field training opportunities to all authorized technicians to make sure they know about the latest developments. On top of that, our techs have extensive online resources available at the click of a mouse. You wouldn't trust your other sophisticated electronic products to untrained hands, so always rely on trained service personnel to perform any needed work on your Rodgers organ.
Who can help me with an insurance quote?
In cases of fire, lightning or other insured damage to a Rodgers organ, please contact your Rodgers representative to help determine repair costs or replacement value.
I have a suggestion for a new product or feature.
We would like to hear about it! Please feel free to contact us by sending an e-mail to firstname.lastname@example.org. If you prefer a phone call, let us know you have an idea to share by clicking here. Suggestions submitted to Rodgers Instruments are considered public information and your submission relieves Rodgers Instruments of any liability.